COURSES | BORI

English for Front Office Staff

Who This Course Is For:

Front desk and front office staff who:

Have basic or low confidence in English
Feel nervous speaking with international guests

Level: Beginner / Low English

After completing this course, participants will be able to:

Greet guests confidently and professionally
Understand full services steps for check in and check out
Explain hotel facilities and services clearly
Answer common guest questions with confidence

Course Format:

Online – Self-paced or live sessions
Onsite – In-house hotel training
Hybrid – Online learning + onsite practice

Duration:

Cuztomizable (from 6–12 hours or based on hotel needs)

Certificate of Completion provided

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English for Restaurant Service Staff

Who This Course Is For:

Waiters, waitresses, and casual restaurant service staff who:

Have zero or very limited English
Feel shy or nervous speaking with foreign guests

Level: Beginner / Zero English

After completing this course, participants will be able to:

Welcome and seat guests politely
Understand service steps using clean English phrases
Take food and drink orders clearly
Recommend menu items with confidence

Course Format:

Online – Self-paced or live sessions
Onsite – In-house hotel training
Hybrid – Online learning + onsite practice

Duration:

Cuztomizable (from 6–12 hours or based on hotel needs)

Certificate of Completion provided

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English for Bellboys

Who This Course Is For
Bell service and concierge professionals seeking to build confidence in English communication

and deliver refined, guest-focused service in a 5-star hotel environment.

Level: Beginner / Very Basic English

After completing this course, participants will be able to:

Greet guests professionally and politely
Offer assistance with luggage using correct English phrases
Handle luggage-related conversations confidently
Explain hotel directions and facilities clearly
Escort guests and provide simple room guidance

Course Format:

Online – Self-paced or live sessions
Onsite – In-house hotel training
Hybrid – Online learning + onsite practice

Duration:

Customizable (from 6–12 hours or based on hotel needs)

Certificate of Completion provided

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English for Drivers

Who This Course Is For

This course is designed for professional drivers who:

Have beginner or zero English
Work with international passengers
Want to communicate clearly, politely, and confidently

Level: Beginner / Zero English

After completing this course, drivers will be able to:

Greet passengers professionally and politely
Confirm destinations and travel details clearly
Explain routes and estimated travel time in simple English
Communicate safely and respectfully with passengers
Online – Self-paced or live sessions
Onsite – In-house hotel training
Hybrid – Online learning + onsite practice

Duration:

Cuztomizable (from 6–12 hours or based on hotel needs)

Certificate of Completion provided

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English for Spa Therapists

Who This Course Is For

Spa therapists, massage therapists, and spa reception staff who:

Have low confidence or basic English
Work directly with international spa guests
Want to communicate politely, calmly, and professionally

Level: Beginner / Basic English / No English Background

After completing this course, participants will be able to:

Welcome guests politely and create a relaxing atmosphere
Explain spa treatments and massage procedures clearly
Ask about guests’ needs, preferences, and comfort levels
Communicate professionally during treatments

Course Format:

Online – Self-paced or live sessions
Onsite – In-house hotel training
Hybrid – Online learning + onsite practice

Duration:

Cuztomizable (from 6–12 hours or based on hotel needs)

Certificate of Completion provided

Contact Us