ABOUT

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Why Bori

At Bori, our mission is simple: To help frontline professionals communicate confidently and deliver excellent service, even with limited English. We believe great service is not about perfect English but it’s about clarity, confidence, and the right attitude.

Our Teaching Style

Simple English, short sentences

Easy to undersand, easy to use

Real situations from real jobs

Learning that connects to your work

Step-by-step confidence building

Start small, grow strong

No pressure, no embarrassment

A safe space to learn and practice

Designed for ESL learners

Made specifically for you

Our Experience

We specialize in training frontline professionals in:

Hotels & resorts
Restaurants & cafés
Transportation & airport services
Spa & wellness

We understand the daily challenges staff face — because our training is built from real service experience, not theory

Nattaya Swasdipan

Hospitality English & Service Trainer

With over twenty years of teaching experience, I have worked with learners from many different backgrounds. Some believe they cannot learn English, some dislike it, and others carry negative feelings toward training after experiences that felt boring or disconnected from real work. I understand this deeply, and I believe that while everyone starts differently, everyone can learn.

My connection to hospitality began long before I became a trainer. I grew up in a family business rooted in hotels and tourism, learning the true meaning of service through real-life experience. From a young age, I was involved in tour operations, caring for guests and seeing firsthand how communication, attitude, and attention shape the guest experience.

This background shapes the way I teach. My training is practical, engaging, and confidence-first — designed especially for those who feel learning is not for them. For me, training goes beyond language or service skills. It is about restoring belief, building confidence, and honoring the dignity of frontline work.

Because when frontline professionals feel confident and valued, they don’t just serve better — they shine.

Education Background

I completed my high school education in Auckland, New Zealand, where I gained early exposure to English-language learning and multicultural environments. I later completed my undergraduate studies in Business English at Assumption University in Thailand, followed by a master’s degree in Intercultural Studies at Asbury University in the United States. These experiences strengthened my understanding of cross-cultural communication and cultural awareness

When I’m Not Teaching

it’s practicing hot yoga or unwinding in an onsen to recharge my body and mind. When I feel renewed, I’m able to care for others more wholeheartedly.

Every month, I don’t wait for lottery day… I look forward to Lazada sale day. There’s something oddly satisfying about collecting coupons and finding a great deal.

In my quiet time, I enjoy reading the Bible and studying the Word of God. I also love listening to podcasts on personal growth and history.

Whenever I can, I travel with my husband. I’ve visited over 30 countries, with Spain and Portugal being my favorites. I’m currently learning Spanish — I can count from one to ten now!

Recently, I’ve also taken up cycling. My husband inspired me to give it a try, and it’s become a wonderful way for us to enjoy nature together.

Areas of Expertise

Frontline Communication
Practical English for real service situations
Service Etiquette & Attitude
Professional mindset and manners that elevate service quality
Confidence-Building for ESL Learners
Step-by-step training for those who believe English is “not for me”
Natural Upselling Language
Polite, genuine suggestions that feel helpful, not pushy
Handling Difficult Situations|
Calm, professional communication under pressure
Professional Presence
Body language, tone, and presentation that build trust and respect